Helpdesk
HPC@UCD is open to requests from 8am - 5pm, Monday through Friday, except on holidays as per the university calendar. HPC@UCD is not staffed to provide after-hours support.
To help us provide better and more consistent support, per department policy, requests emailed directly to team members will not be addressed. Such requests must be submitted through the ticketing system. See below for information.
There are various support options for HPC users:
- Many answers to common questions can be found via our documentation page.
- Any general service inquiries and all HPC support questions and concerns related to compute and storage infrastructure, user account support, and other technical issues should be submitted to the HPC@UCD Helpdesk at [email protected].
- Farm cluster questions may be directed to [email protected].
- The UC Davis Slack #hpc channel can help you connect with other HPC users at UC Davis and join the latest discussions. Please visit https://ucdavis.slack.com/ and log in with your @ucdavis.edu email address to get started. Please note that this is not an official support channel.
- External cross-university HPC user forum Ask.Cyberinfrastructure (ask.ci) may assist with questions and answers for researchers, facilitators, sysadmins, and others who do research computing.
Submitting a ticket
When emailing [email protected] or [email protected] , please include the following information:
The HPC cluster you are using
Your user ID
What you were trying to do
The Slurm job ID
Any error message you received
The path to the script that you ran and the path to any relevant output
Please note if the error was recurring
We do try to answer tickets as fast as possible, but keep in mind that we do receive a large number of tickets daily. Quite often, these tickets require extensive research and cannot be resolved immediately with a simple answer. Questions that are not specific to HPC should be routed to your local IT helpdesk.
Office Hours
HPC@UCD normally holds virtual office hours on Zoom each Tuesday at 2 PM during regular working days except in summer. Please register in advance. If you have questions regarding purchasing hardware, storage, or group onboarding, please email [email protected].