These are the following Key Performance Indicators that HPCCF will track per cluster:

Number of Tickets Generated

Incident Organized By Type:

[A] Account
[SI] Software Install
[ST] Software Troubleshooting
[OS] Above Hardware, Not Software Module, Including Slurm
[H] Hardware
[UE] User Education

Average first response time for incidents generated during business hours / Average during non-business hours

Average Time to Completion for incidents generated during business hours / Average during non-business hours

Number of unresolved incidents / Number of incidents awaiting user feedback